Privacy Policy

Last updated: 19 June 2026

This Privacy Policy explains how ThugStitch (“we”, “us”, or “our”), owned and operated by Ravinder Singh, collects, uses, shares, and protects your personal information when you visit or make a purchase from thugstitch.store (the “Site”). We are committed to protecting your privacy and handling your data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

By using the Site, you consent to the practices described in this policy.

1. Information We Collect

Information you provide

• Name, shipping and billing address, email address, and phone number.
• Order details and purchase history.
• Any information you share when you contact us or sign up for marketing.

Payment information

Payments are processed by secure third-party gateways (such as Cashfree and PayPal). We do not collect or store your full card, bank, or UPI details on our servers.

Information collected automatically

• Your IP address, browser type, device information, and operating system.
• Pages visited, time spent, and other usage data, collected through cookies and similar technologies.

2. How We Use Your Information

• To process, fulfil, and deliver your orders.
• To communicate with you about orders, enquiries, and support.
• To process replacements and size exchanges where applicable.
• To improve our Site, products, and customer experience.
• To send promotional communications where you have opted in.
• To detect and prevent fraud and to comply with legal obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and analyse traffic. We use, or may use, analytics and advertising tools such as Google Analytics and the Meta (Facebook) Pixel to understand how visitors use our Site and to improve our marketing. You can control or disable cookies through your browser settings, although some features of the Site may not function properly as a result.

4. Marketing Communications

With your consent, we may send you promotional emails about new drops, offers, and updates, managed through our in-house tools. You can unsubscribe at any time using the link in our emails or by contacting us.

5. How We Share Your Information

We do not sell your personal information. We share it only as necessary with:

• Payment gateways, to process your transactions.
• Shipping and courier partners, to deliver your orders.
• Service providers who help us operate the Site (for example, hosting and IT services).
• Authorities or other third parties where required by law or to protect our legal rights.

6. International Data Transfers

As we ship internationally and use third-party service providers, your information may be processed or stored outside your country of residence. We take reasonable steps to ensure your data is handled securely.

7. Data Security

We implement reasonable security measures, including secure (SSL) connections, to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, and compliance with legal or accounting requirements.

9. Your Rights

Subject to applicable law, you have the right to access, correct, or request deletion of your personal information, and to withdraw consent to marketing at any time. To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our Site and products are not directed at children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will take appropriate action.

11. Third-Party Links

Our Site may contain links to third-party websites, such as social media. We are not responsible for the privacy practices or content of those sites.

12. Grievance Officer

In accordance with applicable Indian law, the contact details of our Grievance Officer are:

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at support@thugstitch.store or +91 79861 30662.